Refund policy

Thank you for shopping with TinyTable. We want you to feel confident when purchasing our silicone baby feeding sets, tableware, utensils, bibs, cups, bowls, plates, and related products.

This Return and Refund Policy explains the conditions under which products purchased through tinytable.space may be returned, exchanged, refunded, or replaced.

1. 30-Day Return Policy

We offer a 30-day free return and refund policy.

You may request a return within 30 calendar days from the date your order is marked as delivered. To qualify for a return, the product must:

Be unused, unworn, and unwashed;
Be in its original condition;
Include all original packaging, accessories, manuals, inserts, and promotional items;
Show no signs of damage caused by misuse, improper handling, or unauthorized modification;
Be accompanied by valid proof of purchase.

For hygiene and safety reasons, products that have been used for feeding, drinking, or direct contact with food may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

2. Free Returns

Eligible returns are free of charge.

Before returning any item, customers must contact our customer support team to request return authorization and receive the appropriate return instructions.

Please do not send products back to our business address without prior authorization. Unauthorized returns may be delayed, refused, or returned to the sender.

To begin a return, contact:

Email: support@tinytable.space
Phone: +1 (604) 805-1554

Please include:

Your full name;
Order number;
Email address used for the purchase;
Product name;
Reason for the return;
Clear photographs or videos if the item is damaged, defective, or incorrect.

3. Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

Damaged;
Defective;
Incomplete;
Different from the item ordered;
In the wrong color, size, style, or quantity.

We may ask you to provide photographs or videos showing the product, packaging, shipping label, and damage or defect.

After reviewing your request, we may offer one or more of the following remedies:

A replacement product;
A full refund;
A partial refund;
Store credit;
Another appropriate solution agreed upon with you.

Do not dispose of a damaged or incorrect product until our support team confirms that it is no longer required for inspection or return.

4. Non-Returnable Items

The following items may not be eligible for return unless damaged, defective, incorrect, or required by applicable law:

Products returned more than 30 days after delivery;
Used feeding products;
Products showing food residue, stains, odors, or signs of washing;
Products damaged through misuse or improper care;
Products missing original components or packaging;
Personalized or customized products;
Final-sale items clearly identified as non-returnable;
Gift cards;
Products purchased from third-party sellers rather than tinytable.space.

We reserve the right to refuse returns that do not satisfy this policy.

5. Return Authorization

All returns require prior authorization from TinyTable.

After your return request is approved, we will provide:

Return instructions;
The appropriate return destination;
Any required return reference number;
A prepaid return label, when applicable;
Packaging and shipping guidance.

The return destination may differ from our business address depending on the customer’s location and the product fulfillment facility.

6. Return Packaging

Returned products should be securely packaged to prevent damage during transit.

Where possible, use the original packaging. Customers may be responsible for damage caused by inadequate return packaging.

Please retain proof of shipment until the return has been completed and the refund has been confirmed.

7. Refund Processing

Once your return is received, it will be inspected.

We will notify you whether the return has been approved or rejected. Approved refunds are generally issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank, card issuer, payment provider, or financial institution.

Original shipping charges are not deducted because TinyTable provides free standard shipping. Additional charges paid for optional expedited services, customs clearance, or other non-standard services may be non-refundable unless required by law.

8. Late or Missing Refunds

If you have not received an approved refund:

Check your bank or payment account again;
Contact your card issuer or payment provider;
Allow additional processing time;
Contact us at support@tinytable.space.

TinyTable is not responsible for delays caused by banks, card issuers, or third-party payment processors after the refund has been submitted.

9. Exchanges

We may offer exchanges for eligible products, subject to availability.

The fastest way to receive a different product may be to return the original item and place a new order after the return is approved.

If the requested replacement is unavailable, we may provide a refund, store credit, or another comparable solution.

10. Order Cancellations

Orders may be cancelled only before they enter processing or fulfillment.

Because orders may be processed quickly, cancellation is not guaranteed. Contact us immediately at support@tinytable.space with your order number.

If an order has already shipped, it cannot be cancelled and must be handled through the return process after delivery.

11. Refused or Unclaimed Deliveries

Orders refused at delivery, left unclaimed, or returned because of an incorrect or incomplete address may be subject to review.

Additional shipping or handling charges may apply when a delivery failure results from incorrect customer information, refusal without authorization, or failure to collect the parcel.